Erion have just released a new IPv6 course for Internet Service Providers (ISPs). This course is designed to help ISPs prepare their Helpdesk staff to support IPv6.
Many ISPs have already deployed or are in the process of deploying, IPv6. A key aspect of any deployment is ensuring that all staff have the necessary IPv6 skills. In an ISP providing residential broadband service it is crucial that front line Helpdesk staff have an understanding of IPv6 and of basic IPv6 troubleshooting techniques.
This short course provides the basic knowledge, techniques and understanding required by ISP Helpdesk staff. This course is aligned with RIPE’s current best practice (IPv6 Troubleshooting for Residential ISP Helpdesks) and their recommended IPv6 test tools for residential ISPs.
The practical aspects of this course are applicable to all operating systems usually found in residential environments.
This course is designed to be run on-site as a closed course for a specific ISP. As such it can be tailored to reflect a specific IPv6 deployment and Helpdesk practice. It can also be modified to reflect the skill set of existing Helpdesk staff.
This entry was posted on Friday, January 9th, 2015 at 4:43 pm and is filed under IPv6, Training, News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.